Category: Learning & Development

NABH MITRA PROGRAM – Launch

Posted on by Leave a comment

LAUNCH OF NABH MITRA EMPANELMENT PROGRAMME (MEP)

The NABH MITRA Empanelment Programme has been officially launched to build a nationwide network of verified professionals and organisations (“MITRAs”) who will support hospitals with NABH Accreditation, Certification, and digital health transformation, especially across Tier 2, 3, and 4 cities in India.

The last date to submit applications for empanelment is October 10,2025

About the Programme

The initiative offers a structured, transparent framework for MITRAs—trusted companions to hospitals—who will guide healthcare organisations through quality improvement and digital enablement in line with NABH standards. Empanelled MITRAs will be listed on the NABH website with verified credentials and areas of expertise.

Categories of MITRAs

Digital MITRA: Supports hospitals in implementing NABH Digital Health Standards and IT enablement through structured digital health consultancy. Digital MITRA category has additional training and experience requirements

Organisational MITRAs: Support hospitals for both Full Accreditation and Entry-Level Certification.

Individual MITRAs: Independently support hospitals mainly for Entry-Level Certification.

Who Can Apply:

Individual MITRAs: Qualified professionals with at least one successful accreditation or certification support project and one NABH-certified professional (current assessors not eligible).

Organisational MITRAs: Registered companies, LLPs, trusts, societies, or proprietorship entities operational for at least one year, with experience supporting minimum three hospitals through accreditation or certification. Must have at least two NABH-certified professionals (current NABH assessors not eligible).

Application Process & Fees

i. Apply via the NABH online portal by October 10, 2025.
ii. Shortlisted candidates will be invited for interviews and required training.
iii.Empanelment fee for a three-year period: ₹20,000 + GST (Individual MITRA), ₹50,000 + GST (Organisational MITRA).
iv.Training program charges: ₹25,000 + GST for MITRA, ₹15,000 + GST for Digital MITRA (paid after selection)

Additional Information

i. MITRAs will play a key role in enabling hospitals to achieve NABH standards and strengthen India’s healthcare quality framework
ii. Empanelment does not imply endorsement or financial association by NABH.
iii.Maintaining high standards, transparency, and ethical conduct is compulsory.

Download NABH Concept Note

Source: https://portal.nabh.co/Announcement/MEP_Concept.pdf

Workflows in the Age of AI Agents

Posted on by Leave a comment

Workflows in the Age of AI Agents

Agent-based artificial intelligence is considered as the next leap in productivity. The logic is simple viz., assign a task to an agent and let it run. Yet the effectiveness of these systems depends far less on the sophistication of the code and far more on the clarity of the workflow they are given.

A workflow is the structured path through which work moves from start to finish. It defines the sequence of tasks, the hand-offs between people or systems, and the expected outcomes at each stage. Within this path, the process provides the backbone, setting out how each step should be performed, what standards apply, and how exceptions are to be managed. Without these foundations, the very data that agents rely on becomes unreliable. It is like attempting a Six Sigma project without stabilising the process first, because what you are measuring is so inconsistent that any optimisation is built on sand.

This is easy to see in practice. Consider a hospital admission workflow, which involves multiple departments, sensitive data, and critical timing. The journey begins with patient registration, where details are collected, a unique identity is created, and basic documentation such as identification or insurance papers is checked. The next vital step is financial clearance, either through insurance verification or collection of a deposit. If this is skipped or handled late, problems cascade downstream. Once financial clearance is complete, a medical assessment follows, triaging emergencies and routing others for physician review. Bed or room allocation then takes place, coordinated with housekeeping and transport to ensure readiness. Finally, clinical onboarding begins, with nurses briefing the patient, scheduling diagnostics, and updating the treating doctor through the hospital’s systems. From here, care and monitoring continue in a loop of data collection and coordination.

When this workflow is carefully mapped, each step is clear, responsibilities are defined, and the information flow is reliable. Insurance clearance cannot occur after room allocation, because the order is already locked. Registration cannot skip details, because every downstream task depends on them. The mapping creates discipline and ensures that the process holds together.

It is only on this foundation that AI agents add real value. They can automatically verify insurance coverage, trigger alerts when financial clearance is delayed, schedule diagnostic tests in line with physician orders, or update records in real time. But if the underlying workflow is inconsistent for instance, if insurance checks sometimes happen before and sometimes after admission the agent merely accelerates the inconsistency. Instead of solving the problem, it makes it worse.

The same logic applies to outside hospitals. In employee onboarding, for instance, the workflow may run from offer acceptance to first-day orientation, but unless the processes are consistent—laptop provisioning, payroll activation, mandatory training—the onboarding experience becomes fragmented, and any attempt to automate simply multiplies the unevenness.

AI agents are not shortcuts. They are multipliers. They multiply the clarity of a well-mapped workflow and the strength of well-defined processes. But they also multiply the confusion where structure is missing. The real question for organisations is not what agents can do, but whether the workflows and processes in place are clear enough for them to succeed.

The relevance and importance of this becomes even more clear on a ready of the article in McKinsey. They argue that productivity gains do not come from redrawing the structure chart but from rethinking the process itself. Their framework of four levers eliminate, synchronize, streamline, and automate offers a practical way to make workflows more resilient and effective. The traditional disciplines of process mapping and standardisation, sometimes dismissed as dated, are in fact more critical than ever in the age of AI agents. To eliminate is to cut away what is redundant, whether duplicate reports, excessive meetings, or unnecessary checkpoints. To synchronize is to ensure that information flows across boundaries without delay, so that decisions are taken in context and in time. To streamline is to reduce clutter, focusing on what matters most to decision quality instead of drowning people in backward-looking commentary or irrelevant granularity. And to automate is to use digital tools to take over routine work, allowing human judgment and creativity to come to the fore.

Placed against the earlier examples, the relevance is obvious. In hospital admissions, eliminating unnecessary checkpoints, synchronising across clinical and financial functions, streamlining reporting to focus on patient readiness, and automating insurance checks would not only reduce errors but also accelerate outcomes. In employee onboarding, the same four levers would prevent duplication, improve hand-offs, and allow AI agents to truly enhance the experience rather than amplify confusion.

Seen this way, the emphasis on process is not old-fashioned bureaucracy but the very foundation of modern productivity. AI becomes a companion rather than a replacement. It multiplies whatever exists discipline or disorder and the responsibility lies with organisations to ensure that what exists is well designed. Only then can agents elevate performance, reduce wasted effort, and create sustainable value.

“SANJEEVANI”- HEALTHCARE AND WELLNESS EXPO

Posted on by Leave a comment

“SANJEEVANI”- HEALTHCARE AND WELLNESS EXPO – Organised by Services Export Promotion Council (SEPC)

SEPC with the support of the Ministry of Commerce has been taking the steps to expand the horizon of healthcare services to attract medical value tourists from across the world, the global landscape of MVT being so dynamic in nature has thrown up new challenges. The competitive environment has completely taken a new dimension. Many countries have emerged as strong competitors to India in terms of cost advantage and India needs to reorient its positioning in the global market. Having the largest pool of doctors in the world, world class hospitals, post treatment care centres, wellness centres for post and preventive healthcare measures and all related infrastructure, India is well poised to aptly position itself as a destination for “Responsible and Credible Healthcare.”

In order to give impetus to this new initiative of repositioning, Services Export Promotion Council, with the support of Ministry of Commerce and Industry, Government of India, is organizing SANJEEVANI (India Heals) – An International Event on Medical Tourism from 28th March 2024 to 30th March 2024 at Chennai Trade Centre, Nandambakkam, Tamil Nadu.   Two editions of India Heals were organized to showcase the competence, affordability and advantage India offered in the healthcare services sector.  The renaming of India Heals as SANJEEVANI, the life infusing herb, adds a significant dimension of trust and care for life in our repositioning of India as a destination for healthcare.

The upcoming “Sanjeevani 2024” aims to establish a platform fostering enduring partnerships among countries, particularly in the identified champion and focus Healthcare Service Sector. The exhibition anticipates the participation of over 100 Indian companies from the Medical Tourism and healthcare service sector, with over 5000 domestic visitors expected to attend. The event will showcase diverse segments including:

  • Hospitals/Medical centre
  • MVT Facilitators
  • Health Tech Companies
  • Medical Devices
  • Wellness & Ayurvedic centre
  • Medical Insurance Companies
  • Hair Transplant Clinics and Cosmetic Surgeries Hospitals
  • Medical Insurance Companies

Program Details:

Date : 28th March 2024 to 30th March 2024
Locatin : Chennai Trade Centre, Nandambakkam, Tamil Nadu.  

“Sanjeevani” is designed to foster business opportunities through focused B2B Sessions, distinguishing itself with innovative formats and value additions. With the invaluable support from Indian Missions abroad, the event anticipates the participation of over 150 Foreign Delegates worldwide.

For more information you can visit: https://www.servicesepc.org/sanjeevani/

To reserve space under the “Sanjeevani 2024”, please register here

Register here

To read sponsorship brochure and program brochure, click here:

Sponsorship Brochure
Program Brochure

For more query regarding stall sell you can reach the following :

Mr. Mayank Sharma, E-mail Id– mayank.Sharma@servicesepc.org / Mobile – 8349417890

Mr. Desh Raj, E-mail:Id – desh.raj@servicesepc.org  / Mobile – 8010215260

Mr. Dalip Chopra, E-mail Id – dalipchopra65@gmail.com / Mobile – 9873548997

Mr. Mohit Arora, E-mail Id – mohit.arora@servicesepc.org  / Mobile – 7827517525

Source : https://www.servicesepc.org/

Notification by UGC

Posted on by Leave a comment

UGC notifies regulations for Foreign Universities to set up Campuses in India

The University Grants Commission (UGC) on Wednesday notified the regulations for foreign universities to set up and operate their campuses in India.

The Regulations aim to facilitate the entry of Foreign Higher Educational Institutions (FHEIs) into India, in line with the recommendations of the National Education Policy 2020, and to provide an international dimension to higher education in India.

These Regulations outline the conditions and requirements for Foreign Higher Educational Institutions to set up their campuses in India. These Regulations aim to ensure that the education imparted in the campus is at par with that of the main campus in the country of origin and that its operations comply with the applicable laws and Regulations.

Foreign Higher Educational Institutions can offer study programmes leading to the award of certificates, diplomas, degrees, research and other programmes at the undergraduate, postgraduate, doctoral and post-doctoral levels

Eligibility criteria :

The Foreign Higher Educational Institution intending to establish campuses in India shall fulfil any of the following criteria at the time of application, that-

(a) it should have secured a position within the top five hundred in the overall category of global rankings at the time of application, as decided by the Commission from time to time; or
(b) it should have secured a position within the top five hundred in the subject-wise category of global rankings at the time of application or should possess outstanding expertise in a particular area, as decided by the Commission from time to time.

In the case of two or more than two Foreign Higher Educational Institutions intending to collaborate to establish campuses in India, each Foreign Higher Educational Institution should meet the eligibility criteria

Procedure for approval

(1) In case the Foreign Higher Educational Institution intends to set up more than one campus, it shall make a separate application to the Commission under the procedure laid down in these regulations.

(2) Upon fulfilment of the eligibility criteria, the Foreign Higher Educational Institution shall apply online to the Commission along with the non-refundable processing fee, as decided by the Commission from time to time.

(3) The Foreign Higher Educational Institution shall upload the following documents along with the application on the University Grants Commission portal, namely:-

(a) permission by the Governing Body or Board, by whatever name called, for establishing campuses in India;

(b) information on the proposed location, infrastructural facilities, fee structure, academic programmes, courses, curricula, availability of faculty and financial resources for setting up and operations of campuses in India, and any other details that may be sought;

(c) an undertaking to the effect that-

i. the quality of education imparted by it in its Indian campus is similar to that of the main campus in the country of origin; and

ii. the qualifications awarded to the students in the Indian campus shall enjoy the same recognition and status as if they were conducted in its home jurisdiction, that is, they shall be recognized in the country of origin of the Foreign Higher Educational Institution and shall be equivalent to the corresponding qualifications awarded by the Foreign Higher Educational Institution in the main campus located in the country of origin.

(d) the latest Accreditation or Quality Assurance report from a recognized Body; and

(e) any other document as specified in the application portal.

(4)The Commission shall constitute a Standing Committee to examine matters related to the setting up and operation of campuses of Foreign Higher Educational Institutions in India.

(5) The Standing Committee shall assess each application on merit, including the credibility of the educational institutions, the programmes to be offered, their potential to strengthen educational opportunities in India, and the proposed academic infrastructure, and make recommendations thereof.

(6) In case the applicant is a Foreign Higher Educational Institution possessing outstanding expertise in a particular area, the Standing Committee shall consider its strengths, outstanding contribution, research capacities, institutional history, institutional prestige and influence, and professional recognition within the areas, among others.

(7) The recommendations of the Standing Committee shall be placed before the Commission within a period of sixty days from the date of receipt of the application, complete in all respects.

(8) Based on the recommendations of the Standing Committee, the Commission may within a period of sixty days, initially grant in-principle approval and issue a Letter of Intent to the Foreign Higher Educational Institution to set up campuses in India within two years from the date of approval.

(9) The Commission may reserve the right to give an extension, if required, on a case-to- case basis.

(10) The applicant Foreign Higher Educational Institution shall convey its readiness for the commencement of its academic operations to the Commission and the Standing Committee shall examine the readiness of the campus and give its recommendations.

(11) The Commission shall consider the recommendations of the Standing Committee and issue approval to the Foreign Higher Educational Institution, within a period of sixty days, for commencing the operation of a campus in India with or without conditions.

Application Portal to set up Campuses in India by Foreign Higher Educational Institutes (FHEIs) is live now.

Registration link for Eligible FHEIs to Register and apply : http://fhei.ugc.ac.in

Click here to read the UGC Notification
Click here for the Checklist to FHEIs

Awareness programme

Posted on by Leave a comment

Awareness programme on
Good Clinical Practice Professional Certification Scheme (GCPPCS)
November 07, 2023 11:00 a.m. to 01:10 p.m. IST

Translational Health Sciences and Technology Institute (THSTI), Department of Biotechnology, Ministry of Science and Technology, Government of India announces the rollout of the Good Clinical Practice Professional Certification Scheme (GCPPCS) awareness webinar series.

This new initiative, believed by us, is the first-in-globe, based on the International ‘Personnel Certification’ standard (ISO 17024:2012). It was launched by the Clinical Development Services Agency (CDSA)- THSTI, , and dedicated to the nation on 75th Independence day by Dr. Renu Swarup, Ex-Secretary, Department of Biotechnology (DBT), Ministry of Science & Technology, Government of India in the presence of Dr. Pramod Garg, Ex-Executive Director, THSTI, DBT.

A series of awareness webinars have been scheduled for the prospective clinical research professionals. The first webinar will be held on November 07, 2023, 11:00 a.m. to 01:10 p.m. IST.

We invite all interested professionals – ethics committee members, clinical researchers or clinical trial team members, investigators involved in clinical research or trial, personnel working in the area of regulatory affairs, pharma, biotech, research institutes, academia, and other personnel working in this area to kindly register.

The registered participants will receive e-Certificates (Certificate of attendance).

There is no fee for attending this webinar. The flyer containing all relevant information is given below. 

last date of registration is 05, November , 2023 Sunday till 17:00 pm IST

The link to register online: https://forms.gle/6P4tvExCMxzMa9CP6

We request you to kindly circulate this information among your friends and colleagues and request them to register. If you need any assistance, please contact gcppcs.cdsa@thsti.res.in

World Standards Day 2023

Posted on by Leave a comment

Invitation to All to join WSD 2023 Celebrations

Oct 14th is Celebrated World over as World Standards Day.🎊

CCC(Consultants Consortium of Chennai) and MSCC(Management Systems Consultants Consortium) are organising a webinar on Oct 14th 2023 from 4 pm–5 pm.🗓️

WSD Theme this year : Shared Vision for a better World – Incorporating SDG 3

SDG 3 is all about Good Health and Wellbeing 👩🏻‍⚕️

In alignment with Global Theme,we have scheduled a webinar on the following topic:

Healthcare Quality Assurance – Standards ✅

ISO has released a Healthcare QMS Std – ISO 7101, for the first time globally.🏥
Pharma Sector is witnessing Global MS Standards in Pharma Manufacturing as well💊
Medical Devices Sector is racing towards implementing MDQMS 🩺

Session on Healthcare Quality Assurance is designed to Educate Healthcare Sector – be it Services or Products , and various other stakeholders, about various Healthcare Quality Assurance Standards which are introduced globally to improve the Healthcare Quality Focus across the globe.

Healthcare Services can’t offer Assurance on its Quality when its Supply Chain, Value Chain Quality is not in alignment with its Quality Assurance Framework.

Time to LEARN, UNLEARN and RELEARN 🧑‍🎓

Prog Info :

Date : Oct 14, 2023
Time : 4 pm – 5 pm
Meeting Mode : Zoom Meeting
Fee – No Fee. Free for all 🆓

Registration Link :https://us02web.zoom.us/meeting/register/tZwsd-uhrD8rHdXTn3awk0eCxcSxAzqqSg20

Prior registration is a must. All registered delegates will receive direct mail from ZOOM, CCC Secretariat and also a SMS.

For Prog info, updates, visit – https://ccc-consultants.org/world-standards-day-2023/

For queries , pls mail :

CCC – contact@ccc-consultants.org
MSCC – info@msccglobal.com

BSI Launch Event: Antimicrobial Resistance (AMR) certification

Posted on by Leave a comment

BSI Antimicrobial Resistance (AMR) Certification – Launch event on Monday, 26th June 2023 between 15:00 hrs – 16:30hrs (IST)

According to the World Health Organization, antimicrobial resistance (AMR) has been declared a top 10 global public health threat and is expected to get worse unless action is taken. It threatens to undermine the basis of modern medicine by rendering the antibiotics used to treat and prevent infections ineffective.

Resistance can come from many sources – BSI is working with the pharmaceutical industry to focus on the evolution of responsible manufacturing of antibiotics. Manufacturing waste from the production of antibiotics may contribute to the development of AMR in the environment unless emissions from waste streams are effectively controlled

BSI, in collaboration with the AMR Industry Alliance, will launch an industry antibiotic manufacturing certification scheme on 26 June 2023

This independent and impartial certification program is perfectly situated to serve as a mechanism for antibiotic manufacturers to demonstrate evolving best practice and compliance to the Antibiotic Manufacturing Standard. While government regulators have a role to play in promoting responsible manufacturing, the industry has shown its willingness to self-regulate by developing this manufacturing standard and independent certification scheme.

Companies including Centrient, Roche, Pfizer, Teva, Viatris, and Sandoz were participants in the pilot program and have helped provide technical expertise to shape the certification program.

  • Provide independent third-party assurance that your organization is minimizing the risk of waste emissions from manufacturing 
  • Prove that the industry can self-regulate the antimicrobial resistance topic through certification and external third-party independent assessments
  • Differentiate yourselves in healthcare systems tenders by showing your antibiotic products are independently certified by a trusted organization with a recognizable Mark of Trust

Who should attend?

  • Pharmaceutical manufacturers
  • Regulators
  • Government policy makers
  • Trade associations
  • Contract manufacturers
  • Hospital / healthcare systems sustainability procurement
Click here to Register
Click here for speaker details

Young Entrepreneurs Program

Posted on by Leave a comment

TiE Chennai – Young Entrepreneurs Program (TYE) 2023

TiE Young Entrepreneurs Program (TYE) – 2023

TiE conducts TYE (TiE Young Entrepreneur), a global program for school students of classes 9 – 12. Through this program, TiE is fostering Entrepreneurship and Leadership among the youth at an early age. The classes are conducted by professionals and successful entrepreneurs, followed by students brainstorming a business idea and preparing a business plan. Each team is assigned a senior industry leader as a mentor.
 
TYE is running in various cities across the world including Atlanta, Austin, Boston, North Carolina, Colorado, Detroit, Seattle, San Diego, Ohio, Dallas, Oregon,  Vancouver, Washington DC, Delhi, Hyderabad, Jaipur, Kanpur, Ahmedabad, Kolkata, Chennai, Melbourne, Australia, Singapore, London and Manchester. 

This TYE Session is organised by TiE Chennai

Who Can Attend?

High School Students of Classes 9th to 12th

📅 Jun 17 – Jul 16, 2023     ⏲  04:30 PM (IST)

📍Chennai, Tamil Nadu – India

Mode – Physical Classroom Sessions (Weekend Sessions – Sat & Sun)

Program Fee – Rs 5000

More Information
Register Here

Indian Business Delegation for Buyer Seller Meet (BSM) in ASEAN Region

Posted on by Leave a comment

Indian Business Delegation for Buyer Seller Meet (BSM) in ASEAN Region from 27th Mar– 07th April, 2023

SEPC with the support of Department of Commerce, Ministry of Commerce & Industry, Government of India and recommendation by EP Services Division, is organizing India’s services sector trade delegation Buyer Seller Meet (BSM) to ASEAN region covering Indonesia, Philippines, Vietnam & Thailand from 27th March to 07th April, 2023 covering following sectors which have demand in ASEAN region:

➢ Accounting and Auditing Services

➢ Educational Services

➢ Healthcare Services

➢ Architectural, Construction & Related Engineering, Environmental Services

➢ KPO/ ITO Services

➢ Logistics Services

➢ Tourism Services

➢ Entertainment Services

➢ Other Professional services

Benefits you may get while participating at BSM to ASEAN region.

• Focused pre scheduled B2B meetings in each country

• Understand the market potential from experts in ASEAN region.

• Networking Opportunities with potential buyers in ASEAN region.

• Generate business leads and sign MOUs for collaborations.

• Meetings with relevant government and related stakeholders.

SEPC registered Members whose export turnover during the previous financial year is less than/up to Rs.50 crores (should not be zero) and who have completed one year of membership with SEPC will be eligible for assistance under new MAI scheme up to a maximum of Rs. 75,000/- towards economy class air fare, subject to terms and conditions of new MAI scheme and approval by the Ministry of Commerce & Industry

Click here to read more
Click here for Itinerary Details
click here for Registration

Training Program on ISO 15189:2022 Standard

Posted on by 2 Comments

Medical Education and Learning Point (MELAP) is conducting the following Training programs in Chennai

4 days Onsite Training program on IA&QMS as per ISO 15189:2022 standard

Medical Education and Learning Point (MELAP) in collaboration with Dept of Biochemistry – Madras Medical College ( MMC ) is conducting 4 Day IA & QMS / QC training program as per the New version of standard ISO 15189 : 2022. This course is Accredited by NBQP, Division of QCI

Program Details are given below:

Date & Time    : 27th – 30th March  2023  9.30 am to 4.00 pm

Venue              : Madras Medical college – Chennai

Regn Fee         : For Doctors / Senior Resident – Rs.11000 (incl of tax)

                          For Technical staff / PG Students – Rs.9000 (incl of tax)

For Registration/Query : kindly contact

Mr .Anil Saini #7042949292 &9899869683

Ksaini.anil@gmail.com

Ms.Tripti Madan – 9958697309

Onsite 2 day Refresher course as per ISO 15189:2022  Standard for those who have already done 2012 version (Accredited by NBQP, Division of QCI)

Medical Education and Learning Point (MELAP) in collaboration with Department of Regenerative Medicine & Research, Govt Stanley Hospital Chennai is conducting a 2 day refresher course as per ISO 15189:2022  Standard

Program details are given below

Date                :           24th & 25th March2023

Venue             :           Department of Regenerative Medicine & Research, Govt Stanley

Hospital Chennai

Regn fee          :           Rs.6500 (incl of tax)

For Registration/Query : kindly contact

Mr .Anil Saini #7042949292 &9899869683

Ksaini.anil@gmail.com

Ms.Tripti Madan – 9958697309

Seats are limited & available on first come basis only

Share