ESG metrics of IT services companies turn crucial in winning deals

For IT services companies, ESG (environmental, social, and corporate governance) metrics are becoming a crucial component in winning deals as clients are considering sustainability a top priority and are keen to work with partners who are on the same page.

“Sustainability is becoming an important part of the client’s evaluation. There is a tremendous focus across the world on sustainability, and it is becoming one of the top five business priorities. Organisations cannot become sustainable in isolation unless they have a complete ecosystem, including their partners, who are also sustainable. It is also becoming increasingly relevant for endusers,” said D D Mishra, senior director analyst, Gartner.

In a recent Gartner survey, more than half the end-users indicated that sustainability is a “must-have criterion” in the selection of service providers. End-users are also willing to pay extra to providers who can prove their strong sustainability commitment


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